Remember all that talk you heard about the customers always being right, and always putting customers first?  Well, welcome to the new world where customers are now in second place. 

Who’s is first place?  Your staff. 

Are customers important?  Of course, they are.  But until you put your staff first, and create a great work experience for them, you’ll never achieve your goal to create a customer experience that is outstanding. 

In this presentation by Kevin Graff, you’ll leave not with just an understanding of why your staff are now the most important part of your business, but more importantly, proven strategies that you can implement in your stores right away to create a great staff experience.